Most helpful review
New Reviewer
Faber Homes - Landscape Nightmare!
Faber Homes - Landscape Nightmare!
Faber Homes - Landscape Nightmare!
Faber Homes - Landscape Nightmare!
Faber Homes - Landscape Nightmare!
Faber Homes - Landscape Nightmare!
The grading performed by Faber Homes has left 2 inches of standing water in our yard and their claim is that they performed the grading so that storm water would run off to areas where it is collected. Well, it is collected in my yard. After numerous attempts at...
View full review
View full review
6 comments
#1372777

I noticed that that models don't have problems with there grading or problems with there lawn being established quickly.

View more comments
ID
#1048829 Review #1048829 is a subjective opinion of poster.
Location
Rochester, New York
Service
Faber Homes House Construction
Pros
  • Home itself
Cons
  • That they do not do what the say
  • Customer service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund

Home half built sitting in the elements for a month

Faber Homes - Home half built sitting in the elements for a month
Faber Homes - Home half built sitting in the elements for a month
Faber Homes - Home half built sitting in the elements for a month
Faber Homes - Home half built sitting in the elements for a month
Faber Homes - Home half built sitting in the elements for a month
Faber Homes - Home half built sitting in the elements for a month
my close date was may 31 here we are may 16 and they now tell me 100 days or more to complete the job. For the last 4 weeks my home sat in the rain and wind. my walls sat strapped in the mud and elements my poured basement sat water filled for who knows how long. I questioned ask the builder .com about this and they said the chance of 20% per cent chance of saturation and molding can and probably will occur, this is also in queens park area...stay far away from these people I now have to settle in court my grievance because all they tell me is everything's fine. here are some photos of the job over 4 to 5 weeks, you'll see no changes in wood piles and water standing,in basement.
View full review
2 comments
#1522886

Faber has also promised several new home sites at Regency Park that they would close in May.At the rate they are going those folks won’t be in until the end of September? Maybe?

#1814419
@PissedConsumer1522886

buyers are liars... this person is liar and its obvious that the person does not want you to know who they are because they are afraid people will really find out who this liar really is.

View more comments (1)
ID
#1257068 Review #1257068 is a subjective opinion of poster.
Service
Faber Homes House Construction
Reason of review
Not as described/ advertised

Faber Homes - Review in Home Construction and Repair category

It was a nightmare..Talk to the neighbors before you buy.
View full review
4 comments
#1404061

Do not build with them!!!! Talk to people who just built in Queens park!! A lot of upset customers

#1814435
@PissedConsumer1404061

I have personally built with Faber and have also spoken with people who live in Queens Park and i know for a fact that these people are not upset whatsoever. I have actually been told and i will quote " my house is amazing and built very well...but I will never admit that to Faber or anyone else" end quote.

this has come from numerous people. DO NOT BELIEVE a word either of the two people who anonymously posted above because it is obvious they have no idea what they are talking about.

Most Likely, they are disgruntled about something that happened and they did not get their way so they are whinging like a baby because they did not get what they want and they are taking it out on Faber who built them a quality home for a great price. Build with Faber you will not regret it!!!

#1375907

When sitting down to talk they just take you around and around in circles. Things don't get resolved.

#1270332

While we appreciate your comment, we also would encourage anyone considering building with us to talk with any one of the hundreds of residents from one of our communities. If you would like to further discuss your experience we ask that you please call us at 585-889-4840, or email newhomes@fabergroup.com.

View more comments (3)
ID
#989469 Review #989469 is a subjective opinion of poster.

Faber Homes - Review in Home Construction and Repair category

I've lived in this piece of *** for over a year now and it's my fault. All I saw was a low price, should have remembered you get what you pay for. The warranty dept won't return my calls and now I'm stuck with a mortgage for junk.
View full review
1 comment
#1270331

We notice this is the same post from 10/13/15 on this site. If this is a new submission we would like to attempt to resolve this issue and urge you to please reach out to us.

We guarantee that the warranty department will answer your call or return it in a timely manner. You can call us at 585-889-4840, or email newhomes@fabergroup.com.

ID
#989464 Review #989464 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

Great experience

I'm a little surprised at some of the reviews I've read on here. We could not have been happier with our building experience. From our sales representative Anthony, to Anna who helped us navigate through the endless design options, to Jim who was the foreman on our build, everyone was wonderful. We started digging in May 2016 and closed in August, as promised. We had endless questions and concerns and every issue was handled and resolved quickly. Building a house is expensive and can be stressful. If you are looking for an experience that is without problems, setbacks and some compromise and disappointment, then I recommend you never build a house with ANYONE. If however, you are looking to build an affordable and beautiful home, in a great community, then I would recommend Faber to anyone. We love our house, we love our neighborhood and I can honestly say that we continue to periodically reach out to some of the Faber staff with questions and still, even after closing, are responded to quickly and with professionalism.
View full review
1 comment
#1238140

We are so happy to hear that you love your home and community, and we thank you for sharing. It is our priority to make building and designing your house a fun and enjoyable experience. As always we are available should you have any further questions.

ID
#944057 Review #944057 is a subjective opinion of poster.
Location
Rochester, New York
Service
Faber Homes Liverpool House Construction
Reason of review
Good quality
A document created and agreed upon with Forest Creek Equity owned and operated by Mr. Iacovangelo and the Town Of Greece was signed 11th day of May 2010. States in section 7 of this agreement that, " No licensed or unlicensed standard and/or recreational vehicals,...
View full review
View full review
2 comments
#1693749

Until people can look at their own actions and behavior they shouldn’t be criticizing others.

View more comments
ID
#860218 Review #860218 is a subjective opinion of poster.
Location
North Greece, New York

Faber Homes - House Construction Review from Rochester, New York

Run away !!! Faber has teamed up with HUD for the Regency Park building sites. There goes our home values. Thank again Faber for screwing us again.
View full review
2 comments
#1814439

the person who posted that Faber has teamed up woith HUD is 100% lying... i live in the area and i know for a Fact Faber did not team up with HUD....

this is an absolute lie and a pretty pathetic lie if you ask me personally....some people just have too much time on their hands... what a loser this person is.

#1163436

We are sorry you feel this way, however we’d like to let you know that all of our homes are priced by size and amenity and the price list is the same for everyone. Faber Homes abides by Federal equal housing opportunity practices, therefore anyone who can qualify and obtain a mortgage is eligible to build a new home.

Faber homeowners in all of our communities have been able to sell their homes within a reasonable amount of time, as resale is predicated on how well you maintain and present your own property. If you have any questions, please feel free to get in touch: Newhomes@fabergroup.com or 585.889.4840.

View more comments (1)
ID
#851972 Review #851972 is a subjective opinion of poster.
Location
Rochester, New York
Service
Faber Homes House Construction
Reason of review
Pricing issue

Faber Homes - Could be better, could be worse...

I built with another home builder in 2005 and then "upgraded" to another new home in 2013, this time by Faber. There were definitely bumps in the road BOTH times. No matter who you chose to build your house, YOU WILL HAVE ISSUES!!!! It is inherent in the process. I refused to build with Ryan because 2 friends built with them (in different subdivisions) and had issues - 1 had leaky roof and basement water problems, the other has sewer backup issues and they both were at their wits end getting the problems resolved. Another friend built with Gerber Homes - they have issues with poorly fitting windows and doors. I had to take Faber to task a few times on some issues during construction and during the warranty period. But I had to do the same with my last builder, so for me it wasn't much of a shock because I knew what to expect and how to deal with it. Overall, my house is solid and I haven't had any major problems with the big stuff (roof, plumbing, foundation, electrical). We do have nail pops there are minor issues that can be fixed down the line. Honestly, I would consider building with them again if I was looking for another new house down the line. The problem is the people equate "brand new" house with "flawless" house. This assumption will leave you disappointed and upset - you house will not be flawless. Worry about the big stuff not the nail pops! If the big stuff is fine, you can always fix the small stuff. And the best advice I could give you is read the Faber Warranty book cover to cover. If you don't understand what is in there, you WILL be disappointed. Also, make sure to go over your house with a fine tooth comb at pre-closing and the 6 and 12 month warranties - find every little issue and have them address it. Because, once 12 months have passed you will be on your own.
View full review
1 comment
#1136453

Thank you for your very thorough review, we appreciate your sincerity, and we are proud to have been your home builder. You are right, building a new home is not always flawless, and small issues like nail pops can be common.

Faber Homes takes pride in building quality homes, and our Warranty Service Department does a great job addressing issues at the 6-month and 12-month walk-through's.

We also encourage reading our Warranty Manual, and anyone interested in doing so can find it on our website at http://www.faberhomes.com/Home-Buyers-Toolkit/Warranty-Info.cfm. Thank you again for your kind words – if you wouldn’t mind sending Newhomes@fabergroup.com an email, we’d love to send you a token of our appreciation.

ID
#819041 Review #819041 is a subjective opinion of poster.
Location
Henrietta, New York
Service
Faber Homes House Construction
Reason of review
Not real major issues

I don't understand the problems others are having... Our house is great!

We built our home in 2009. I felt compelled to write today because the only things I ever hear on our neighborhood FB page are complaints, and honestly, I have very few complaints about our experience with Faber and our home. We came from a 1930s house, so while I miss the old house charm, our new house is solid. While building, we weren't happy that we had to pay for the upgrade to architectural shingles, because that is the standard currently, but it was well worth the upgrade since most people with the 3 tab shingles aren't happy. Our roof is perfect. Many people complain about nail pops. We didn't have enough to even warrant our 12 month inspection. Our basement has never had a drop of water. We paid to upgrade our kitchen cabinets and it was well worth it. The ~$3600 we paid in cabinet and counter upgrades would have cost us $10,000+ to do on our own if we had decided NOT to upgrade and do it later. The flooring selection could have been better for the base options, but again, we chose to stay with what was included because we had a toddler and a dog. And honestly, 6.5 years later, we still have the same flooring and it's really holding up decently. Our only regret looking back now, which we can't change, is not going with 9 ft ceilings. It wasn't something that we even thought of at the time. We also wish our driveway were a bit flatter, but that's if I'm really looking for something to fix here... Our family is very happy with the house that Faber built for us. It's not a luxury home, but we also didn't pay for a luxury home. We paid for an average 3 bedroom, 2.5 bath house in a neighborhood with sidewalks. That's what we got.
View full review
1 comment
#1123828

Thank you for your very positive review, we appreciate your kind words! We are proud to have been your home builder, and we are happy you have enjoyed your home for the last 7 years. If you ever have any questions or concerns, or just want to say hello, please stop into any model home, call us at 585-889-4840, or email Newhomes@fabergroup.com

ID
#804850 Review #804850 is a subjective opinion of poster.
Location
Rochester, New York
Service
Faber Homes House Construction
Reason of review
Good quality

Faber Homes - House Construction Review from Rochester, New York

The sales people at Faber,especially don are useless he lies all the time and never calls you back when you call him.And Ann Marie does not tell you everything that you can upgrade to your house she is really useless probably cause her mind is on ray the Forman......
View full review
2 comments
#1814415

this person with the above comment is in fact a liar and probably should have minded their own business and concentrate on the construction of their home instead of worrying about the personal lives of other people.

#1123826

Faber Homes is committed to building quality homes, as well as providing top-notch service. While we are more than happy to address items you may not have been happy with throughout your experience, we will not entertain inflammatory comments regarding our employees. As with any homeowner; we are more than willing to discuss legitimate issues, and we welcome you to please contact us at 585-889-4840 or Newhomes@fabergroup.com to do so.

View more comments (1)
ID
#800686 Review #800686 is a subjective opinion of poster.
Location
Rochester, New York
Service
Faber Homes House Construction
Reason of review
Poor customer service

Faber Homes Review from Rochester, New York

No building process is easy or runs smoothing but I am very happy with my Faber home.
View full review
1 comment
#1104346

Thank you so much for your review! We are thrilled to see that you are happy with your new Faber home. If you ever have any questions or concerns, or just want to say hello, please stop into any model home, or you can call us at 585-889-4840, or email newhomes@fabergroup.com.

ID
#779473 Review #779473 is a subjective opinion of poster.
Location
Rochester, New York
Reason of review
Poor customer service
If you think the price is right for a Faber Home, your completely completely mistaken. The homes are junk! The Employees are ***-holes! The Contractors are low paid scums! Save yourself 10 years of headaches, read the complaints, talk to the neighbors, walk through a...
View full review
View full review
3 comments
#1107106

I agree. customer service is horrible.

Annai@***.com sits on her fat *** with zero people skills. I finally completed my home in December and will not recommended anyone to build with Faber. Take your money and run. My windows were crooked.

My drainage system is not stable and will only worsen in couple years.

Lies lies lies. Thanks but I should went elsewhere.

View more comments
ID
#776926 Review #776926 is a subjective opinion of poster.
Location
Batavia, New York
Pros
  • Brand new home
Cons
  • It was a nightmare
  • Aweful
  • Dishonest mean people
Reason of review
Bad quality
Loss
$14500
Preferred solution
Let the company propose a solution

Don't do it..........

The only people happy with Faber Homes are the ones that don't know they've been screwed!!!!! And if you paid for the upgrades with Claridge then your screwed yourself even harder. knock on the neighbors doors, talk to his employers, call the building department, check the better business bureau but dont be fooled by the price of the house. The Owner is nothing more than a crook, he could make it as a lawyer so he decided to build houses and rip people off.
View full review
4 comments
#1101079

Built my home 2 years ago. Have numerous problems from main entry door not installed properly, leaky poor quality windows, squeaky floors, roof nails loosening and actually laying on top of shingles, poor grading etc.

The sales person was no help, along with the general manager, once they sell you the home they are not interested in your concerns. The other issue with this company is that they are slow in following up with poor workmanship, keep putting you off and hope that you tire of being put off and you "GO AWAY".

#1082411

While we are more than happy to address items you are not happy with in your home, we will not entertain inflammatory comments regarding the President of Faber Homes. Please contact Newhomes@fabergroup.com or 585-889-4840 to discuss matters related to your home.

#1082058

Interesting "review". I built a Faber home recently and did not have this experience.

I built my home within my set budget including paying for Claridge upgrades and I couldn't be more satisfied with my dream home and the community I live in.

My neighbors also agree. Buyers do your homework and meet with a sales person, you might ge suprised how wrong these "reviews" (if that's what you want to call them) are.

#1082412
@PissedConsumer1082058

We appreciate your kind words. We are so happy to hear that you are enjoying your home and neighborhood. Thank you for choosing Faber Homes as your builder!

View more comments (3)
ID
#755696 Review #755696 is a subjective opinion of poster.
Location
Greece, New York
Cons
  • It was a nightmare
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Speak to the neighbors before you buy, I wished I had.

Aweful experience since day one. The employees outright lie to you. I have spoken to many of my neighbors and not a one has anything go to say about there Faber experience. The basement floors crack, because they build the houses and let them sit for weeks before having the electric turn on. So without electric, the pump doesn't work and the rain water backfills through the pipes. One neighbor, bought her house in October of 2014 and has replaced the roof down to the particle board, because it leaked. The egrees window has leaked in many of these houses. Mine did on three separate rain storms. Months have gone by and they still haven't come to fix it as promised. I have actually fixed it by adding drain tiles and soil. There warranty department and customer service is useless. If you can get them to your place to "fix" a problem. It means that they will patch the problem not "fix" it. My brand new house had nicks and cracks on the cabinets. They came to "fix" them, they ending up adding molding to cover the nicks and cracks. My lawn looks aweful. It says in the contract that you are suppose to water the lawn after they install it. The problem is that they installed it in early July and I closed the end of July. It didn't rain in July, so it didn't get watered. I have seeded it and fertilized it and it still looks aweful. Faber says it my problem. These are just a few of the problems that I have had, There are many more. I bought a new house because I didn't want to have to spend the time fixing my old house. Now I am fixing a new house. In hindsight, I wished I never bought this house.
View full review
8 comments
#1074627

Faber doesnt screw their customers one at a time.....

they screw them everytime!!!

The only reason they're still in business is because people dont read the reviews and check references. All they see is the price, its to bad and in the end its not worth it.

we were at a party last night and i brought up Bernie's name.I wish I counted how many people jumped in and said what a

*** bag"

#1075152
@PissedConsumer1074627

While we respect your right to voice your opinion on this site, comments unrelated to products and services that are obscene or untrue will not be tolerated. If you have an item of concern with your home that you would like address, we are more than happy to do so. Please contact us at 585-889-4840 or Newhomes@fabergroup.com.

#1069048

We are sorry to hear that you have not had a satisfactory experience with your new home. After being in business for over 30 years, we have built over 2,500 new homes throughout the Greater Rochester area.

We are committed to delivering a quality product, providing excellence customer service, and our extensive warranty coverage. We always strive to build the best homes and communities which people are proud to call their home and raise their families.

We are saddened that your customer service requests were not resolved to your satisfaction. We would be more than happy to review your service records and evaluate the action that was taken.

Please contact us at 585-889-4840, or you can email us at newhomes@fabergroup.com.

#1069587
@Kameko Bpy

Such a systematic answer

#1069626
@PissedConsumer1069587

We apologize that you feel this way. Faber Homes replies to all reviews as a courtesy to our customers and an attempt to start a dialogue.

However, any detailed discussion concerning homeowners or their homes must be reserved for a more secure mode of communication. If you would like to discuss further we politely ask that you contact us directly using the information given above.

#1071015
@Kameko Bpy

I am not the only one who feels this way. Talk to the neighbors.

I have tried contacting you on several matters and its the same experience. If you do return the calls, it takes forever to. I was promised by your foreman (several times) that he would personally take care of the problem if the contractor hadn't. Well, it has been several months and no one has taken care of the problem.

That's not exactly true, I have taken care of the problem. As I said above, my neighbor has replaced her roof because of the materials Faber uses and the response or lack of from Faber.

#1071006
@PissedConsumer1069587

so true!!!! Now why would I contact them when I am criticizing there customer service for lack of results?

I'll say it again, talk to the neighbors. The people that have first hand experience.

#1071541
@PissedConsumer1071006

We sincerely apologize that you are dissatisfied with our customer service. We do appreciate all feedback, both positive and negative.

As a company, it is important that we develop and grow from our customer’s feedback. However, we cannot properly make record of your concerns and respond with only information on this site.

We will remain available at 585-889-4840, or you can email us at newhomes@fabergroup.com, and I can assure you we will respond promptly. Again, we apologize for any customer service issues, and we hope you will allow us an opportunity to resolve them.

View more comments (7)
ID
#738009 Review #738009 is a subjective opinion of poster.
Location
Rochester, New York
Cons
  • Customer service
  • Dealing with faber
  • Aweful
Reason of review
Poor customer service

Bad product

Faber homes are cheap for a reason, so if you wish to life in junk with no chance of selling it later than Faber is for you. i dont wish to be treated poorly only to life in a problematic piece of ***. I personally work hard for my money and cant stand nasty people. Don't be fooled, the site foreman is a drug addict, the Contractors are unethical and if you chose an upgrade with Claridge it'll be the biggest *** "f" of your life. There's so many better builders out there. Shop around, get references, call the building department and most importantly read Faber's contract, its not in your favor.
View full review
4 comments
#1814441

person above is a loser and lied about faber... it is a fact.... get a life you loser!!!

#1065300

At Faber Homes we take all review submissions seriously. Sites like this are used for customers to post legitimate comments which we are happy to respond to accordingly.

After reading your post and proposed solution it is clear that your comments were not intended to review the quality of any Faber home and/or community. It is evident that your statements were intended to harass employees of Faber Homes. The use of this consumer review site to post offensive, defamatory, and obscene material against any Faber Homes employee violates this site’s Terms & Conditions of Use and will not be tolerated.

Faber Homes will be pursuing all legal remedies available including the issuance of Judicial Subpoenas to establish the IP Address and identify the poster. Faber Homes will be providing that information to the proper local authorities for further action.

#1065291

At Faber Homes we take all review submissions seriously. Sites like this are used for customers to post legitimate comments which we are happy to respond to accordingly.

After reading your post and proposed solution it is clear that your comments were not intended to review the quality of any Faber home and/or community. It is evident that your statements were intended to harass employees of Faber Homes. The use of this consumer review site to post offensive, defamatory, and obscene material against any Faber Homes employee violates this site’s Terms & Conditions of Use and will not be tolerated.

Faber Homes will be pursuing all legal remedies available including the issuance of Judicial Subpoenas to establish the IP Address and identify the poster. Faber Homes will be providing that information to the proper local authorities for further action.

#1089528
@Kameko Bpy

You guys sound like you have some *** off customers. Maybe I'll check Ryan home out instead. Who ever Anna Maria is sound like she need help

View more comments (3)
ID
#731927 Review #731927 is a subjective opinion of poster.
Location
Greece, New York
Cons
  • Dealing with faber
Reason of review
Poor customer service
Loss
$2200
Preferred solution
I wish for Faber to close their doors and stop screwing their employees and customers. I also think Anna should pull the stick out of her fat ***

Faber was the right choice for us.

My wife and I were living in a very large and expensive to maintain home. Growing older made us realize the need to lower living expenses if we ever wanted to retire. FABER was the right choice for us. Our son, a first time home owner, had recently built a home with FABER and his positive experience led us to also choose them. We started with a low base price on a ranch style home and added only what we wanted and felt we could afford. We ended up with a nice home at a reasonable price, and being brand new one that was much easier to take care of. Our new home was smaller than our previous one but it was also far less expensive to maintain, insure, repair and pay taxes on. Of course Faber could have built us a much larger home if we wanted but for us our goal was to down size. Mission accomplished with Faber. No new construction is ever problem free and neither was ours but FABER responded to all the concerns we had while going through the construction phase. Even after our home was completed FABER continued to correct any deficiencies, (and there weren’t many), that we felt existed. We continue to refer family, friends and co-workers to build with FABER. If we were to do it all over again we would again choose FABER.
View full review
1 comment
Faber Homes #1057919

Thank you so much for your kind words. We are very grateful that you and your son have both chosen Faber Homes as your builder.

Faber Homes is dedicated to providing a home you will enjoy for years to come, for a price you enjoy just as much.

We are so happy to see that you were able to build a new home personalized to suit your needs. If you have any questions or concerns please visit one of our model homes, call us at 585-889-4840, or email newhomes@fabergroup.com.

With Company Response
ID
#728083 Review #728083 is a subjective opinion of poster.
Location
Rochester, New York
Pros
  • Price and selection opportunities
Reason of review
Good customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article